Job Description

Position: IT Systems Support Specialist I

Location: Phoenix, AZ

Compensation: $22.00 - $23.00 / Per Hour

Employment Type: 6 months contract-to-hire

Schedule: 5 days per week onsite

Shift: 11-7:30 PM CST

Benefits: This position is eligible for medical, dental, vision, and 401(k).

We are seeking a customer-focused IT Systems Support Specialist to provide first-level technical support for end users and business systems. This role serves as a primary point of contact for technology-related issues, helping employees resolve hardware, software, access, and system support requests while delivering an exceptional customer experience.

Key Responsibilities

• Provide first-level support via phone, chat, ticketing systems, and in-person assistance.
• Troubleshoot and resolve hardware, software, account access, and system-related issues.
• Accurately document, prioritize, and manage incidents and service requests.
• Perform user access administration and basic asset management tasks.
• Escalate complex technical issues to appropriate support teams.
• Create and maintain support documentation and knowledge base articles.
• Support IT projects, deployments, and technology initiatives as needed.
• Adhere to IT security, compliance, and operational standards.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ year of customer service, technical support, help desk, or related experience preferred.
• Strong troubleshooting, communication, and customer service skills.
• Ability to learn new technologies and work effectively in a fast-paced environment.
• Experience with ticketing systems, remote support tools, or IT service management practices is a plus.
• Ability to work onsite and support occasional after-hours or project-related needs.

Ideal Candidate

• Passionate about helping users and solving technical problems.
• Organized, dependable, and detail-oriented.
• Strong team player with excellent communication skills.
• Motivated to learn, grow, and advance within IT.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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